ZENOR BD

Terms & Conditions Privacy Policy Refund & Cancellation Acceptable Use (AUP) Service Level Agreement Domain Policy Abuse & DMCA Policy Backup & Retention

Network Protection Objective This Acceptable Use Policy enforces strict operational security standards to protect server stability, IP reputation, and client data across all ZENOR BD infrastructure.

1 Purpose & Scope

This Acceptable Use Policy (“AUP”) applies to all users, accounts, and infrastructure services provided by ZENOR BD. It sets forth the prohibited uses of our network and servers to safeguard all customers and maintain network health.

2 Strictly Prohibited Activities

Cyber Attacks & Hacking

DDoS/DoS attacks, packet flooding, brute-force attacks, port scanning, network vulnerability probing, and unauthorized exploitation.

Malicious Payloads & Phishing

Distribution of malware, ransomware, botnets, command & control (C2) servers, fake banking portals, and credential harvesting.

Spam & Mail Reputation Abuse

Unsolicited bulk email (SPAM), purchased mailing lists, header spoofing, open relays, or actions causing shared IP blacklisting.

Crypto Mining & File Warehousing

Cryptocurrency mining scripts on shared/VPS servers, public file lockers, mirror download hubs, or unauthorized bulk media archiving.

3 Shared Hosting Fair Use Standards

Shared hosting environments share physical hardware resources among multiple websites. Workloads that persistently exhaust CPU, RAM, disk I/O, database connections, or inode allocations can degrade service for neighbors.

ZENOR BD will normally provide one warning for non-urgent resource overages, requesting application optimization. If excessive load continues unchecked, the account will be throttled or temporarily isolated to protect server equilibrium.

4 Abuse Response & 12-Hour Correction Window

For ordinary abuse reports (e.g. copyright notices, unintentional script loops), ZENOR BD will notify the client and provide a resolution window of up to 12 hours to remediate the issue.

Zero Tolerance Exception: Active cyberattacks, live phishing kits, malware droppers, and criminal operations are subject to immediate, unannounced account suspension and infrastructure isolation.

5 DMCA-Ignored Hosting Specifics

Products designated as “DMCA Ignored Hosting” operate with specialized complaint-handling workflows. However, this designation does not grant immunity from applicable criminal law, active malware, phishing, botnet operations, infrastructure attacks, or binding judicial orders.